Position Title: Co-Working Community Manager

Position Overview: The Co-Working Community Manager will manage all operational functions of the Legacy Center – a next generation co-working facility –  based in Eastpoint GA. 

 

Community Management & Events:

  • Manage all building operations and communicate with market support to ensure the highest level of member satisfaction
  • Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs
  • Solve member-related issues to ensure a cohesive community and manage member expectations
  • Meet with members to resolve issues, process member terminations and other issues of complexity
  • Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets
  • Proactively gather data on members’ business objectives and identify both TREF and member services that could help members achieve their objectives
  • Seek opportunities to engage members to discover and discuss members’ objectives, i.e. using member service request as an opportunity to learn more about a member, member’s business and any other needs member may have
  • Identify opportunities and act on them to connect members
  • Design and implement rules, guidelines and best practices for the community to optimize member experience
  • Recommend best practices, including but not limited to community management, sales, events, training, and member experience on a company-wide level
  • Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of the greater community
  • Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted
  • Explain TREF policies and procedures to members, including but not limited to membership agreement and billing procedures

 

Business Development:

  • Take responsibility for sales and community dynamics
  • Conduct tours to work towards and maintain 100% building occupancy when ACMs are unavailable
  • Lead tours for VIPs, i.e. guests of TREF
  • Engage in the larger community of the market by attending events and networking with local start-ups and organizations
  • Manage and maintain relationships with vendors and landlords

 

Building Management:

  • Make recommendations to Physical Product and Head of Community and Operations on any repairs, maintenance, or updates required in your building
  • Analyze tickets by area to identify and resolve issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc.
  • Set priorities using ticket data and clearly communicate adjustments to the team
  • Produce comprehensive quality control reports that allow all stakeholders to improve member experience
  • Review all base building documents to ensure the data is updated and accurate
  • Supervise move-ins and move-outs for a quality experience
  • Review daily reports and work with the team to finalize weekly and monthly reports that outline community and sales progress
  • Expense management for the building
  • Know and be able to implement member safety plans, i.e. fire and emergency plans

 

Personnel Management

  • Manage a team within a building to reach sales goals and execute on their objectives as an individual and a team
  • Lead professional development within the team and make recommendations to promote current employees
  • Perform weekly one-on-one meetings to track individual performance
  • Oversee and keep the team up to date with process changes
  • Oversee team including performance management reviews

 

Experience & Requirements

  • College graduate with a four-year degree
  • Customer service and sales experience required
  • Project management and business operations experience required
  • Must have strong verbal and written communication skills
  • Cold-outreach experience a plus
  • Understanding and experience managing a team of more than two people
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion and understanding for entrepreneurial communities
  • Passion and understanding of TREF’s mission and values

Job Type: Full Time

Qualifications: 

  • Education – Undergraduate degree preferred
  • Ability to manage multiple initiatives and execute on an agreed-upon action plan.
  • Excellent organization skills
  • Strong written and verbal communication skills.
  • Excellent interpersonal and conflict negotiation skills.
  • Commitment to the highest standards of ethics and professional values.
  • Ability to think independently and work in a group environment.
  • Discretion and sound professional judgment.
  • Ability to work extended hours when necessary.
  • Community Management background, preferably a minimum of 3 years

 

Please email your resume  and a cover letter to [email protected] for further consideration.